Overview
SaaSyBase licenses provide immediate access to digital software, source code, and commercial usage rights. For this reason, all purchases are considered final and non-refundable.
Exceptions
Refunds may only be issued in the following cases:
A duplicate payment was made in error
A technical issue on our side prevents access to the product and cannot be resolved
You were charged incorrectly due to a billing error
All refund requests are reviewed manually and must be verifiable.
Non-Refundable Items
Refunds will not be issued for:
Change of mind after purchase
Lack of use or failure to implement the product
Misunderstanding of features or licensing terms
Compatibility issues unrelated to SaaSyBase
Requests made after purchase where access has been delivered successfully
Attempts to use the refund system in place of purchasing a commercial license
License Revocation
If a refund is approved, all associated commercial usage rights are immediately revoked. You must stop using SaaSyBase in any commercial or client-related capacity.
Abuse Prevention
We reserve the right to deny refund requests that appear fraudulent, abusive, or intended to circumvent licensing requirements.
Contact
To request a refund, contact:
Please include:
Stripe receipt or payment ID
Email used for purchase
Description of the issue
Processing Time
Approved refunds are typically processed within 5–10 business days depending on your payment provider.